Apply for agency.
If you are an FCA authorised intermediary based in the UK, seeking to experience how Casus can support your business and enhance your client satisfaction, lets connect.
Reach out today to discuss or apply for an agency partnership with Casus.
Telephone: 01702 599 100 option 1
Email: [email protected]
Discuss a new risk.
Our underwriters, empowered by a tech-driven underwriting platform, excel in delivering exceptional service and fast quote turnarounds, but rest assured, we do not approach risks like robots.
Connect directly with a member of our construction underwriting team today to discuss a new enquiry.
Telephone: 01702 599 100 option 1
Email: [email protected]
Discuss an existing policy.
Feel free to reach out to us for assistance with an existing policy. We’re here to help you navigate any concerns or queries you may have regarding your clients’ current coverage.
Telephone: 01702 599 100 option 2
Email: [email protected].
If you are a customer seeking assistance with your existing policy, please contact your broker for assistance.
Claims.
If you are a customer seeking to report a new claim, please refer to the claims reporting procedures provided in your policy schedule or wording, or alternatively contact your insurance broker for assistance.
For brokers wishing to discuss a new or existing claim please get in touch:
Telephone: 01702 599 100 option 3
Complaints.
At Casus Underwriting, service is the cornerstone of our business and we take pride in our commitment to service excellence, although we recognise there may be instances where our service may fall short of your expectations. If you are a customer and any aspect of your insurance handling leaves you dissatisfied, we advise you to initiate resolution by contacting your insurance broker first. Should your concerns persist, and you remain unhappy and wish to file a complaint, you can do so in the following manner:
In Writing:
Managing Director
Casus Underwriting
Suite 6, Launchpad
Airport Business Park
Rochford
SS4 1YH
By Email:
By Telephone:
01702 599 100 option 4
Please note that, if necessary, your complaint may be referred to and handled by the insurer or a third party authorised by the insurer to act on their behalf. Should this occur, we will promptly notify you upon receipt of your complaint. It’s important to note that making a complaint does not impede or affect your right to pursue legal action.
Financial Ombudsman Service
The Financial Ombudsman Service (FOS) is an independent body that arbitrates on complaints regarding general insurance products.
Should you remain dissatisfied having received a written final response to your complaint and you fit the definition of an ‘eligible complainant’, you may then be able to refer your complaint to the Financial Ombudsman Service (FOS).
Please note that the FOS allow 6 months from the date of the Final Response to escalate your complaint to them.
Further details on eligibility and the referral process can be found on the FOS website.
You can contact FOS:
By Post: The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
By Telephone: 0800 0234567 (calls from UK landlines and mobiles are free)
By Email: [email protected]
Website: www.financial-ombudsman.org.uk
All Other Enquiries.
If you wish to speak with a member of our accounts team please contact 01702 599 100 option 5
For all other enquiries please contact us on 01702 599 100 option 6.
Casus Underwriting Limited
Suite 6, Launchpad
Airport Business Park
Cherry Orchard Way
Rochford
SS4 1YH